Cancellation Policy

Last Updated: June 5, 2026

At WearandDen, we understand that you may occasionally need to revise or cancel an order after finalizing your purchase. To ensure our clients receive their items as promptly as possible, our distribution system is streamlined for rapid execution. This policy delineates the exact timeframes and constraints under which order revisions can be executed.

1. The 12-Hour Revision Window

We offer a restrictive timeframe to request adjustments before an invoice enters our automated processing and manufacturing workflow.

• Adjustment Timeframe: You may submit a cancellation or modification demand within 12 hours of completing checkout.

• Approval Conditions: Requests are only guaranteed if the order has not progressed into the processing, assembly, or packing stages.

• Fulfillment Stage: Once an order moves into active fulfillment or has been transferred to the logistics carrier, it can no longer be intercepted, altered, or canceled.

2. Submitting a Modification Request

To initiate an adjustment, please connect with our customer support desk immediately via electronic mail. To help us handle your request efficiently, please provide:

• Your Order Reference Number

• The Email Address associated with the purchase

• An explicit description of the required revision

Support Desk Channels:

• 📧 Email: support@wearandden.com

• 🕘 Hours: Monday – Friday | 9:00 AM – 6:30 PM (EST)

3. Orders Already in Transit or Dispatched

Once a parcel has been processed, packed, or shipped out:

• No Revisions: We are unable to alter delivery addresses, recipient names, or product attributes (such as sizing, colorways, etc.).

• No Voiding: Dispatched orders currently in transit via the courier cannot be halted or rerouted to a different destination.

• Subsequent Protocol: Kindly accept the package upon delivery. If you still choose to return the merchandise, please consult our Returns Policy for directions on completing an authorized return for credit.

4. Fee Structures & Reimbursement Terms

Order Status	Operational Policy	Financial Outcome
Within 12 Hours	Complimentary Cancellation	100% Full Refund (Zero Fees)
In Processing	Active Manufacturing / Preparation	Dependent on a handling or restocking fee
Already Shipped	Dispatch Finalized	Original shipping charges are non-refundable

5. Standard Revision Situations

• Delivery Address Adjustments: Correction requests are strictly restricted to the 12-hour grace period. WearandDen assumes no accountability for shipments lost or delayed due to flawed address metrics supplied by the consumer during checkout.

• Product Specification Revisions: Requests regarding variations in size, color, or graphic options are accommodated within the first 12 hours. If manufacturing has already commenced, you must await delivery and then follow our Return Guidelines for potential exchanges.

• Peak Volume Notice: During high-demand intervals (specifically November through December), orders frequently advance to production faster than normal to maintain holiday shipping deadlines. Throughout these phases, revisions cannot be completely assured, even when filed within the standard 12-hour window.

6. Corporate Identity & Administrative Desk

For any purchase-related concerns or tracking inquiries, please get in touch with our office:

WearandDen

• 📍 Physical Address: 1942 Broadway #314c, Boulder, CO 80302, United States

• 📧 Email: support@wearandden.com

• 🕘 Office Hours: Monday – Friday | 9:00 AM – 6:30 PM (EST)

WearandDen – Clear Transactions. Equitable Standards. Dependable Solutions.